WP Social Ninja 3.20.0: Judge.me Migration, Improved WooCommerce Review Collection, & More!

We always say that the best updates start with listening to the users more carefully.

That’s why we focus so much on listening. Listening to the pains, frustrations, and all the little wishes our customers make.

Only then can we launch an update that eases the pains and brings the solution they need. 

Dear users, please welcome WP Social Ninja 3.20.0. Our latest version is designed to make your review management easier.

Even Judge.me users can now bring their WooCommerce reviews safely without worrying about the discontinuation. We’ve also introduced some cool updates for WooCommerce review integration.

Plus, the custom review collection field got a smart makeover to keep feedback more reliable.

Of course, that’s not all. We have also added user-requested improvements to make your experience smoother than ever.

Ready to see what’s inside? Let’s explore the details together.

Secure migration from Judge.me to WP Social Ninja 3.20.0

Judge.me is officially sunsetting for WooCommerce reviews from October 31st, 2025. That means it will no longer work on any WordPress website.

After the deadline, they will remove all the data from their servers. We understand the upset and frustrations.

But rest assured. With WP Social Ninja 3.20.0, you can easily migrate your WooCommerce product reviews without losing a single data. Simply follow the steps below.

• From your Judge.me admin panel, go to Reviews

• Click Export in the top-right corner

• Select from the following options:
  
  • Export published reviews
  • Export hidden reviews
  • Export archived reviews

Your reviews will be downloaded in the CSV format. Save it on your device, you’ll need it in the next step.

Now, it’s time to migrate to WP Social Ninja. Follow the steps we are going to mention below:

• Head to the Tools from WP Social Ninja dashboard and select Import.

• Then select Judge.me Reviews from the Select an Option dropdown.

• After that, upload the CSV file you’ve previously downloaded and click the Import button.

That’s it, all your reviews have been successfully imported. If you still have any questions about the migration process, try looking into the detailed Documentation for more information.

Special Note: For a successful migration, make sure the WooCommerce plugin is installed on your site and that the products you’re migrating reviews for are already listed in your store.

Collect WooCommerce reviews with Fluent Forms or the WooCommerce default form

WooCommerce provides a default review form for your products. But this default form has one big issue. It only lets you collect a star rating and a short text review. No image and nothing else.

But now you can finally go beyond that with WP Social Ninja’s Fluent Forms integration. You will be able to:

• Add custom fields like review title, photos, ratings, and more if needed.
  
• Collect reviews besides WooCommerce products, for example, services, subscriptions, memberships, courses, and more.
  
• Customize the appearance and functionality of the “Write a Review” button. You can even direct your customers to other review sites like Google or Yelp.
  
• Display reviews beautifully with WP Social Ninja templates, following your brand’s color and style. Everything will be under your control.

Follow our steps below to create a custom review field for WooCommerce products with WP Social Ninja and Fluent Forms integration:

• First, create a form with Fluent Forms with the necessary fields like Name, Review Title, Review Text, Image Upload, Rating, and more.

• Then, head towards the Settings &Integrations, click Configure Integrations, and select WP Social Ninja Integration from the Add New Integration drop-down.

• While setting up the integration, you’ll be asked to choose a Source. Select WooCommerce to proceed further for your custom review field.

• Now, go to WP Social Ninja, select Templates, click on the Add New Template, and choose Add Reviews Template. Then select WooCommerce from the Platforms section.

• After that, scroll down to the header section, toggle the Display Header button, and pick a Header Template. You will find a brand new header template for your WooCommerce, custom, and Fluent Forms reviews. We’ve also introduced a brand new and eye-catching Polaris template.

• Then, enable Write a Review. Under Button Source Type, select Fluent Forms shortcode ID and paste the form ID.

• Go to Products, then Edit Product in WooCommerce. Scroll to the WP Social Ninja Integration section, under Reviews Form, select Inherit from WP Social Ninja.

That’s it! You’ve successfully built your custom review field for your WooCommerce product. If you still have any confusion, feel free to check our detailed Documentation.

Special Announcement: With WP Social Ninja 3.20.0, you can now collect reviews and ratings with Fluent Forms using Social Ninja Pro only. No need to buy Fluent Forms Pro.

Sync all of your WooCommerce product reviews with WP Social Ninja

Our WooCommerce reviews feed was already simple and effective. But with this update, it just got even better.

You can now sync all of your WooCommerce product reviews manually anytime you want. On top of that, we’ve added a brand new layout customization panel for WooCommerce reviews.

This means WP Social Ninja can now be your main hub for managing all reviews. You also get full control over where the review widget appears on your product page, along with more flexibility in display settings.

After successful syncronization and template customization, your WooCommerce product reviews can be shown beautifully on your product pages. Here is an example.

Feel free to explore more WooCommerce reviews feeds from our step-by-step Documentation.

Bug fixes and improvements

• Added Review photo support — collect images along with review text via Fluent Forms
• Added Fluent Forms review collection with approval support for custom and WooCommerce reviews
• Added Responsive Post Count Filter: Use the new “wpsocialreviews/responsive_post_count” filter to customize the number of posts displayed based on the device (desktop, tablet, or mobile)
• Added Fetch More Facebook Feed Attachments: Enable the “wpsocialreviews/facebook_feed_should_fetch_more_attachments” filter to include additional child attachment photos in your Facebook feeds
• Updated Swiper Library: Upgraded to version 8.4.7 to resolve conflicts with Power Pack ticker
• Improved Error Handling: Added encryption error detection for Facebook Reviews, Facebook Feed, and Instagram, with clear, user-friendly error messages (includes error code 999 for access token issues)
• Improved Facebook Feed Cache: Optimized cache handling for relative date ranges, making your feeds faster and more reliable
• Improved Tripadvisor API configuration and cleared downloadReviewsUrl for non-business URL credentials for a seamless experience
• Improved button links and accessibility for Facebook feeds, making them easier to navigate
• Fixed Airbnb reviews fetching issue & added support for Airbnb v3 (note: experiences and services business name & average rating not supported)
• Fixed accessibility issue with slider pagination
• Fixed PHP deprecation issue (get_class() without arguments) for better compatibility with newer PHP versions
• Fixed the error display for Facebook Reviews in the admin panel
• Fixed missing <br> tags in Instagram post captions on the frontend for better formatting
• Fixed Issue with Business Hours & Timezone Settings for WhatsApp Widget
• Fixed input device activation for total posts/reviews in the editor’s responsive mode, with better device key selection logic
• Fixed issues with uploading custom images
• Fixed the Chat Widget close button colour change issue
• Fixed Chat Widget Template Config handling for array values, resolving a PHP 8.3 compatibility issue that caused a fatal error
• Fixed WooCommerce Template rating icon spacing and colour issues
• Fixed Facebook feed album and single album image optimization and display issues
• Fixed: Facebook feed now only shows public posts (subscriber-only posts are hidden)
• Fixed the Facebook feed pop-up left arrow icon issue in the editor
• Fixed Instagram Feed posts hashtag links with umlauts being incorrectly generated
• Fixed Inline Instagram videos now pause other videos, preventing multiple from playing at once
• Fixed YouTube Feed live stream data update and fetch issues
• Fixed the YouTube Feed empty header display issue
• Fixed search functionality in the admin panel for all reviews
• Fixed syntax error in Reviews Template “Rigel” within the editor
• Fixed sorting logic for feed and review posts to display them in the correct order
• Fixed the reviews template CSS loading in the footer on the WooCommerce product page
• Resolved the PHP maximum execution time exceeded error in the `feedsByRandom` method logic

Manage your reviews better with WP Social Ninja 3.20.0

Your customer reviews are one of the strongest ways to win trust, and this update is all about helping you manage them with ease. 

From smooth Judge.me migration to smarter custom review collection, WP Social Ninja 3.20.0 is here to keep your business future-proof. It’s not going anywhere.

This version is proof of what happens when we listen closely to our users.

The feedback you shared after WP Social Ninja 3.19.0 turns directly into features that make a difference in your workflow. And we are not stopping here.

We’d love to know how these changes help you. Come join our Facebook Community and share your thoughts.

Bigger things are already in progress. Until the next update, keep building trust, keep collecting reviews, and let WP Social Ninja handle the rest.