WP Social Ninja’s Year in Review: Looking Back at 2024

How did 2024 treat us?

Well, for WP Social Ninja, it’s been another incredibly productive year!

With each step, we faced challenges and celebrated wins, but we’re proud to say we’ve solidified our place as the go-to social media plugin for businesses in WordPress.

It wasn’t all smooth sailing, but the journey was filled with valuable lessons, fun meetups, and unforgettable moments. We hit our goals and ended the year stronger than ever.

Before we jump into the uncertain 2025, let’s take a moment to reflect on the year that’s been!

WP Social Ninja’s 2024 journey in numbers

Let’s kick things off with the numbers. They truly speak for themselves!

The success of WP Social Ninja wouldn’t be possible without the hard work and dedication of our amazing team. Everyone has put their best foot forward to make this journey a huge success, from our talented developers and support engineers to our creative marketers and designers.

We couldn’t have done it without them!

Hit a milestone

Just like every year, we set our sights on bigger goals. And this year, we’ve hit a new target!

We’re thrilled to see so many people choosing WP Social Ninja over other social media and business review plugins for their businesses.

We are happy to announce that WP Social Ninja is now empowering 20,000+ small businesses around the world.

We could not have come so far without the trust and love of our amazing users.

Thank you.

Let's go beyond the limits of excellence together. pic.twitter.com/e9pt4B7w93

— WP Social Ninja (@WPSocialNinja) June 10, 2024

We’ve won the hearts of new users, based on user feedback. With over 20k active installations and 270k+ downloads, the numbers keep growing. We couldn’t be more excited for what’s to come!

Hats off to the Development Team

2024 was a year full of action, keeping our developers busy every step of the way. They worked tirelessly to perfect features, address user requests, and fine-tune where needed.

In a nutshell, they delivered 5 major releases and updates, including the integration of a popular social platform for feeds, 12+ exciting new features, and 37+ improvements. They indeed went above and beyond to make WP Social Ninja better than ever!

A big shoutout to the Support Team

The true gems of our team, our support heroes! None of this would have been possible without their dedication.

As always, our support team was available 24/7, tackling every ticket and query with care. With a 98% customer satisfaction rate based on reviews from WordPress.org, they’ve resolved 4,521+ support tickets and replied to more than 4,636. Not only through the support tickets, we also solved customer queries with live chat support.

They also collaborated with the marketing and development teams, sharing new ideas and insights to improve WP Social Ninja continuously!.

Applause for the Marketing Team

Kudos to our marketing team and the creative geniuses who’ve worked tirelessly to push our products into the spotlight and expand our global reach extensively!

Juggling numerous tasks, they delivered 50+ informative & technical blogs and 17+ guest/feature posts, achieved a 55.39% growth in active email subscribers, and brought in new visitors every day.

Looking ahead to 2025, the team is geared up to take things to the next level with improved branding, exciting collaborations, and new marketing strategies.

Cheers to the incredible Design Team

Let’s celebrate the incredible efforts of our talented UI designers and motion graphics team! Their creativity and dedication have made WP Social Ninja’s visuals stronger and more appealing than ever. By introducing fresh trends and applying them, they’ve brought designs that everyone loves.

This year was particularly exciting with our site redesign. Beyond that, their outstanding contributions include 117+ feature images, 74+ engaging social media posts, 10+ product tutorial videos, 40+ landing pages, and 8 deal campaigns.

Introduced TikTok: A new platform joins the family

This year, we took things up by adding the most-requested TikTok Feed to WP Social Ninja! The excitement in our team was off the charts as we introduced this interactive platform to our users.

The best part? Setting it up is super simple, and customizing it is as easy as using any other WP Social Ninja social feature. Plus, the TikTok Feed is available for everyone, whether you want to enjoy the free or pro versions!

More upgradation for a better experience

Beyond adding a major platform like TikTok, we’ve rolled out exciting updates to upgrade your experience. Let’s take a quick look at some of these special feature updates!

GDPR compliant for social feeds

This year, we made a big leap with GDPR-compliant feeds for Instagram, Facebook, TikTok, and YouTube! Not only does this protect user data, but it also makes your feeds faster and smoother.

Plus, you can save images locally, control their resolution, and optimize YouTube thumbnails for better performance. It’s all about delivering secure and visually stunning feeds for your audience!

A better UX

We know how you would get puzzled issues with broken images or feed loading problems. So, we’ve improved the user experience for Facebook, TikTok feeds, and review feeds, just like we did with Instagram.

Now, you can spot glitches directly from your dashboard, with clear error messages to help fix any problems. Along with this update, we also had an addition to TikTok feed configuration part. This will remind you to reconnect your TikTok feed when necessary.

GDPR-compliant review feeds

WP Social Ninja now brings full GDPR compliance to review feeds to provide more security for customer data while staying fully transparent. You can now showcase customer reviews confidently, knowing they meet data protection standards.

This update was to let you enjoy faster load times and smooth performance, all while building trust with your audience. Also, it’s a step toward delivering a safer and more reliable experience for everyone.

Email-report handling

We’ve upgraded email error reporting for Facebook feeds, reviews, and TikTok feeds. Now, if something goes wrong, like an API error or expired token, you’ll get instant alerts.

We wanted you to stay informed, fix issues quickly, and keep your feeds running perfectly. This update ensures you never miss a beat, so your social feeds and reviews always stay flawless and worry-free!

Tripadvisor API migration

Fetching Tripadvisor reviews is now easier! We’ve upgraded from the old URL-scraping method to a seamless API migration.

Now, simply enter your API key and Place ID to connect your Tripadvisor business account. This new process is quicker, more reliable, and delivers a smoother experience for showcasing your valuable reviews.

Fetch Yelp reviews

In 2024, we tackled a big one – Yelp reviews! While the Yelp API limits review sharing to the 3 most recent ones, WP Social Ninja has you covered.

Our plugin now periodically checks for new Yelp reviews and keeps your website fresh and updated with the 3 latest feedback. No more worries about missing out on showcasing your customers’ feedback; it’s all automated and perfectly displayed for you.

Chat widget drag and drop reordering option

We made managing your chat widgets even easier! With our new drag-and-drop feature, you can now reorder your chat widgets to prioritize your preferred platform and make sure your audience connects with you on the right one first.

Plus, you can now enable a prefilled WhatsApp message to make it even simpler for visitors to reach out. It’s a small change with a significant impact on your communication game.

Language-specific reviews collect option for Tripadvisor and Booking.com

This is for hospitality businesses! Dealing with reviews in multiple languages is common, especially from international guests. But now you don’t have to worry about this when you have WP Social Ninja.

You can display reviews in your chosen language. Moreover, you can selectively showcase reviews from Tripadvisor and Booking.com, and simply connect with your customers, no matter where they’re from.

More improvised Schema Snippet feature

Here’s another upgrade for Social Reviews! We’ve upgraded our Schema Snippet feature, which will allow you to add your business address directly to customer reviews.

All you have to do is enable the ‘Include Business Address’ option and fill in the info. This simple update will improve your local SEO and brand visibility. A small tweak, but it packs a big punch for your business!

Upgrade Instagram personal account to Basic Display API

Next is Instagram’s API change. Since December 2024, the “Connect Personal Account” option has been unavailable.

We’ve switched it up with the “Connect Business Basic Account” feature. Just remember to update your personal account to a creator or professional one, and you’re all set!

What our amazing users are saying

Wondering what keeps us motivated? It’s you– our beloved users! Your reviews and ratings tell us we’re doing something right.

Keep sharing your thoughts; we’re here to grow together!

Thank you for your trust and support. We can’t wait to keep exceeding your expectations!

Our WordCamp highlights

2024 wasn’t just about working hard for the WP Manage Ninja team; we also made sure to have a lot of fun exploring, learning, and connecting with the amazing WordPress communities across the globe.

We attended some incredible WordCamp events and were inspired by all the creativity and knowledge.

Here’s a glimpse of our favorite WordCamp moments:

WordCamp Europe

WordCamp Europe in Italy was unforgettable! Between the beautiful Italian scenery and the inspiring sessions, it was a fantastic chance to learn new things, meet fellow WordPress fans, and share ideas.

We came back with fresh insights and plenty of memories from this fun-filled event.

WordCamp Asia

WordCamp Asia in Taiwan was a vibrant gathering of WordPress enthusiasts from all over Asia and beyond. The event was filled with knowledge-sharing sessions, hands-on workshops, and opportunities to engage with like-minded professionals.

Taiwan’s warm hospitality and rich culture made this WordCamp an experience to remember!

WordCamp Malaysia

The last one, WordCamp Malaysia, was an absolute gem! WP Manage Ninja was the Gold Sponsor of it. Anyway, the event had valuable sessions, exciting collaborations, and new friendships!

We loved connecting with the local WordPress community and learning about all the incredible projects happening in the region. It was a perfect mix of learning and fun!

Looking ahead: What’s coming in 2025?

The journey doesn’t stop here! 2024 may have been full of exciting milestones, but 2025 will bring even more groundbreaking features and updates to make your online business shine brighter.

Here’s a sneak peek at what’s coming your way in 2025:

• Launch LinkedIn Feed Integration, Social Wall, and Analytics feature
• Roll out the user onboarding process
• Improve the plugin’s UI Design for a better experience
• Add more templates and layouts for feeds and reviews
• Redesign the website with valuable insights and guidelines
• Publish more Product and Feature-Centric Blogs
• Release an Ebook
• Share Case Studies about our user’s marketing story, growth, and feedback
• Expand and update Documentation for better guidelines
• Ensure compatibility with other essential tools

The best is yet to come!

That’s a wrap on our 2024 journey, with exciting plans ahead for 2025! We want to thank you for being with us every step of the way and trusting WP Social Ninja with your business.

We’re beyond excited for what lies ahead and deeply grateful for your continued support. Here’s to more WP Social Ninja innovations in the future!

However, we’d love to hear from you! Share your thoughts, ideas, or any questions in the comments below. We’re always here to listen and help.

Wishing you a wonderful start to 2025 with WP Social Ninja! Let’s continue this amazing journey together!