How to Add The Perfect Facebook Chat Plugin for WordPress

Ever lost a potential customer because they couldn’t get answers fast enough? Or watched visitors browse your site, hesitate, and leave without taking action? It happens! People have questions about your products, services, or policies, and if no one is there to help, they move on.

For small businesses, agencies, or even hotel owners, this means missed opportunities and lost revenue. But there’s a simple fix! Adding a Facebook Chat plugin to your WordPress site opens the door to instant, real-time communication.

Visitors can reach out without leaving your page, and you can handle questions, ease concerns, and turn casual browsers into loyal customers — all from your messenger chat box on website.

In this guide, we’ll show you how to set it up and start engaging with your audience right when it matters most. Let’s get started!

What is a Facebook chat plugin?

A Facebook chat plugin is a tool that adds Messenger to your website, letting visitors message you instantly without leaving your page. It connects to your Facebook business account, so you can answer questions, provide support, and build stronger relationships in real time.

This makes it easy to engage with potential customers, guide them through decisions, and turn visits into sales — all through a familiar chat experience.

But with so many options, how do you pick the best chat plugin for your WordPress site? Let’s break it down!

Things you expect from a chat plugin

1. Ease of use: Look for a plugin that’s easy to set up and manage. You shouldn’t need to be a tech expert to add chat functionality to your site or customize its appearance. The best thing is when you choose the right plugin, it allows you to do everything without writing any code.

2. Customization options: Your chat widget should match your website’s style. Check for features like color changes, welcome messages, and custom icons to create a vibrant look and fit your business.

3. Mobile friendliness: Most people browse on their phones, so your chat plugin should work perfectly on any screen size. A responsive design ensures that users get a smooth experience when they visit your website for any queries.

4. Quick load time: A heavy plugin can slow down your site. Choose a lightweight option to keep your website fast so visitors stay happy and engaged.

5. Position & display control: Want your chat icon on the right corner or floating on mobile? A flexible plugin lets you choose where and how your chat widget appears.

Which chat plugin would be the best choice for you and give you all these functionalities? Worry not, hold your patience, and continue to read to know it all!

Meanwhile, have a read: “9 Best WordPress Chat Plugins to Elevate Social Engagement”

Reasons your website needs a chat plugin

Imagine a visitor lands on your website, curious but unsure. They have questions but no quick way to get answers.

Instead of sticking around, they leave without thinking anything else, and you lose a potential customer. That’s where a Facebook chat plugin steps in to give you a direct way to engage visitors right when they need it most.

So, what you will get:

1. Instant customer support

People don’t like to wait, especially online. A chat plugin gives visitors immediate access to answers, so they don’t have to dig through your site or send an email. Quick, helpful responses can turn confusion into confidence. And, this keeps your users from leaving for a competitor.

2. Increase conversions and sales

Sometimes, a single question holds someone back from making a purchase. Adding a chat plugin lets you address confusion and guide your visitors through their decisions. It’s like having a friend who’s always ready to help and increase revenues.

3. Build long-term customer relationships

Conversations create connections with people. By chatting with your website visitors, you can understand what they need, offer suggestions, and make them feel honoured. These small moments of human interaction can help you gain trust and attract more customers.

4. Create a better multichannel experience

Your customers are everywhere, either on social media or browsing your site. A chat plugin bridges these channels and keeps your conversations flowing across social platforms. Whether they message you on your Facebook business page or your website, you give them smooth and instant customer support, as you want.

5. Lead generation

A chat plugin isn’t just a feature; it gives you a way to improve customer experiences and grow your brand. So, why not make it easier for visitors to reach you? It could be the difference between someone clicking away or becoming your biggest fan.

Best Facebook chat plugin for WordPress

Want a chat plugin that does more than simple messaging? WP Social Ninja has you covered! It’s an all-in-one social media plugin with powerful chat widget features. You can connect your website to 15+ social chat platforms like Facebook Messenger, WhatsApp, Telegram, Instagram, and others – all under one rooftop!

About flexibility? You can add multiple chat platforms in one place, customize your chatbox to match your brand, and even choose which pages it appears on. Plus, with preset welcome messages, you can greet visitors even offline, keeping the conversation going 24/7.

But, there’s more! WP Social Ninja also lets you:

• Showcase social feeds to keep your site updated with social content
• Display business reviews from 10+ platforms to gain your audience’s trust 
• Add customer testimonials to boost your brand credibility
• Create shoppable Instagram feeds to drive sales with your eCommerce business
• And many more, like custom reviews, export-import reviews and others

With WP Social Ninja, one subscription unlocks a full suite of marketing tools that makes it the ultimate plugin to upgrade your website. So, if you’re thinking about purchasing a Facebook chat widget for your website, give WP Social Ninja a try!

Key features of the Facebook chat plugin

Let’s explore what makes WP Social Ninja’s Facebook chat plugin so helpful for your website!

These features are built to make connecting with visitors simple, offering instant support and creating a smoother experience. Here’s what you can do with it!

• Easy and quick setup of connecting your account
• Create multiple chat widgets and connect with visitors on different channels
• Personalize your chat box to match your brand and make it feel welcoming
• Decide exactly where and when your chat box pops up
• Set friendly, pre-scheduled captions to greet visitors, even when you’re offline
• Add custom icons, catchy captions, and unique chat box texts to stand out
• Show your custom pop-up chat on any page to get in touch easily
• Customize & style your chat box without any coding knowledge
• Provides 24/7 customer support whenever you have any queries
• Also, have more features to customize the chat box with different template types, chat header, chat body, buttons and many more

How to add Facebook chat plugin to your website

Now that you know why a Facebook chat plugin is so important, let’s dive into how you can add it to your WordPress site. Setting it up is quick and easy, and once it’s live, you’ll be able to chat with your visitors in real-time. 

Follow these simple steps to get your Facebook chat plugin up and running, and start connecting with your audience in no time!

Step 1: Install & activate the Facebook Messenger chat plugin

The first step to unlocking the perfect communication is installing WP Social Ninja. You can do this right from your WordPress dashboard:

• Search for WP Social Ninja, click the Download button, and hit Install & Activate. That’s it; you’re ready to explore all the features of the best Facebook chat plugin!

Prefer manual installation? No worries:

1. Download WP Social Ninja from the WordPress repository
2. Go to your Dashboard > Plugins > Add New > Upload Plugin.
3. Choose the zip file, install, and activate the plugin

If you run into trouble, don’t stress, check out our guide: How to Install Plugins for WordPress (3 Easy Ways).

Step 2: Connect your account

Now, let’s bring your chat widget to life! Head over to the WP Social Ninja dashboard and:

1. Click on Chat Widgets
2. Select Add New Widget
3. Add Facebook from Add Channel
4. Give your username

Just like that, your Facebook account is connected.

Step 3: Personalize your messenger chat box

Don’t forget, your Facebook Messenger widget is more than a tool, it’s part of your brand, and you have the chance to make it more than a chat box. With WP Social Ninja, you can:

• Add your logo or brand colors to make the widget match your site
• Choose chat icons or custom texts to make the experience more inviting
• Select chat language, Enable/disable online status, Display by post types and many more

A personalized chat box makes your website feel more friendly and approachable!

Step 4: Style it with depth customization options

After the general custom settings, style your chat box more uniquely with in-depth styling options of WP Social Ninja. What it gives you:

• A full design control so that you can tweak colors, button styles, and more
• Flexible display rules – show or hide the chat box on specific pages
• Responsive layouts that look great on any device

A well-styled chat widget perfectly fits your site, both in terms of look and user experience!

Step 5: Strategically place your chat box

Where you place your chat box can make a huge difference. On WP Social Ninja site, we use the messenger chat box on our homepage, we get lots of questions about the plugin, and having the chat easily accessible means visitors can instantly reach out.

Also, on our deal page, we see so many responses there! It’s because visitors often have last-minute questions or doubts before making a purchase. With the chatbox available, we’re able to clear up any confusion quickly, leading to better conversion.

• Stick it to a fixed corner for easy access without blocking content
• Show it on high-intent pages (like checkout, product pages or homepage) to catch visitors before they leave
• Show/hide chat on mobile or desktop where you want to

That’s how you can strategically place your chat box to turn your casual visitors into paying customers.

As, you’re on Facebook, you can also showcase your popularity with your Facebook reviews and Facebook feed. Read our related blogs:

• How to Embed Facebook Feed on Website? Choose The Best Way 
• How to Add Facebook Reviews on WordPress Website (Easy Steps)

Bonus: Top Facebook chat plugins for WordPress (Key features)

If you’re exploring different Facebook Messenger widgets for your website, there are plenty of other WordPress chat plugins available. Whether you want a floating chat button or a live support system, here are a few great alternatives, each with unique perks!

Floating chat widget

A simple widget that stays visible as users scroll. It allows visitors to start a conversation anytime, making it easy to reach out without navigating away.

• Platform flexibility: Supports multiple chat platforms like Facebook, WhatsApp, and others
• Customizable design: Modify colors, icons, and placement
• Trigger settings: Set the widget to appear after a certain time or action

Chatway Live Chat

Chatway offers real-time chat support. This one is perfect for businesses that want instant communication with customers.

• Instant live chat: Talk to visitors in real-time to resolve issues quickly
• Offline messaging: Capture messages even when your team isn’t online
• Chat history: View previous conversations to understand customer concerns
• Custom chatbox: Personalize the chat window to match your website’s design

Call / Chat / Contact Button

A versatile plugin that gives users multiple ways to contact you from a single button. Perfect for businesses that want to offer customizable chat buttons.

• Multi-Channel Support: Let visitors call, text, or chat with your team
• Customizable Button: Adjust the icon, size, and position to suit your site
• Quick Action Links: Add direct links to phone numbers, emails, or messaging apps
• Mobile Optimization: Ensure smooth functionality across all devices

Tidio

An advanced chat plugin that combines live chat with AI-powered chatbots to streamline customer interactions.

• Live Chat & Bots: Provide real-time support or let chatbots handle common queries
• Visitor Tracking: See who’s browsing your site and reach out proactively
• Email & Messenger Integration: Connect multiple channels for seamless communication
• Pre-made templates: Use ready-made chatbot templates to save time

WP Chat App

Another lightweight plugin that connects your site with messaging apps like WhatsApp or Messenger. Ideal for businesses wanting a simple chat tool.

• WhatsApp & messenger support: Let visitors contact you via their favorite apps
• Click-to-Chat button: Add a button that instantly opens a chat window
• Custom welcome message: Greet visitors with a personalized message
• Display rules: Choose which pages or posts show the chat button

These are the varieties of chat plugins that are also a good choice for any WordPress website. Whether you want live support, chatbot automation, or multi-platform messaging, find the perfect solution for you.

Start connecting!

A Facebook chat plugin can completely change how you interact with your visitors. Besides helping you get more sales with new leads, you make your website more professional.

From making it more welcoming to answering the audience’s questions instantly, you build long-term customer relationships.

To get it all in the best way, WP Social Ninja gives you the complete solution by making your social presence better and connecting with customers right from your website.

So, why wait? Add a chat plugin to your WordPress site and make connecting with your audience the easiest way. It is the key to turning your casual visitors into loyal customers!

FAQ

Is the Facebook chat plugin free?

Yes! With WP Social Ninja, Facebook Messenger integration is free. It’s a simple way to chat with visitors and boost engagement without extra costs.

Do I need a Facebook page to use the chat plugin?

Yes, you’ll need a Facebook page to connect the chat plugin. It links directly to your page’s Messenger, so you can manage all your conversations in one place.

Can I use the Facebook chat plugin without a developer?

Absolutely! You don’t need any tech skills to set it up. With WP Social Ninja, adding and customizing the chat plugin is super easy, no coding is required!