- API error 803: (#803) Some of the aliases you requested do not exist: xxxxxxxxxxxxxxx
- API error 190: Error validating access token
- Connection Error: http_request_failed – cURL error 7: Failed to connect to api.instagram.com port 443: Connection refused
- Connection Error: http_request_failed – cURL error 28: Resolving timed out after 10000 milliseconds
- API Error: Action Required within 7 Days
- API Error: Unexpected Error Occurred
This possible API Error could happen when an API error arises on Instagram. We have tried to discuss the possible reasons and solutions here.
API error 803: (#803) Some of the aliases you requested do not exist: xxxxxxxxxxxxxxx #
This error occurs when the Account ID you are using does not match any account on Instagram. One possible reason for this could be recent changes made to your Instagram account, such as changing the password, altering privacy settings, or modifying app permissions.
To address this issue, you should check your Instagram account for any recent changes and verify the correctness of the Account ID. If needed, update the Account ID to match the correct Instagram account.
API error 190: Error validating access token #
If you encounter this error with your access token, it might be due to a recent password change on your connected Instagram account or other security-related changes. Additionally, this error can occur when the app is removed from the account’s business integration.
To resolve the error, you can follow these steps:
1. Remove your Instagram account from the Dashboard > Template
2. Reconnect your account to the plugin
Connection Error: http_request_failed – cURL error 7: Failed to connect to api.instagram.com port 443: Connection refused #
This error occurs when some hosts have restrictions or security settings that prevent remote requests to other websites, including the Instagram API.
To resolve this issue, you should contact your host provider and request them to lift the restrictions or modify the security settings to allow connections to the Instagram API.
Connection Error: http_request_failed – cURL error 28: Resolving timed out after 10000 milliseconds #
This error indicates that your server may have restrictions on connecting to the Instagram API, and it may be unable to resolve the connection within the allotted time.
If you encounter this error, try waiting for a few moments and then attempt to connect again. If the problem continues, contact your host provider and inform them about the error you are experiencing when trying to access the Instagram API.
API Error: Action Required within 7 Days #
If the Instagram account is not reconnected within 7 days, all Instagram data associated with your website for this specific account (ID:#) will be automatically deleted. This is in compliance with Facebook data privacy rules. The possible reason could be admin deauthorized our Facebook app, resulting in the revocation of all permissions, or the Access Token of the connected account(s) to the plugin is no longer valid.
To resolve this issue reconnect your account
API Error: Unexpected Error Occurred #
When this error occurs you will see ‘An unexpected error has occurred with the API.’
There might be a temporary issue with Instagram/Facebook’s API. Please follow these steps:
- Clear Cache:
- Click on Settings
- Navigate to Feeds Platform> Instagram Settings
- Click “Clear Feed Caches”
- If the issue persists, wait for a few hours and try again. It could be a temporary problem that resolves on its own
We apologize for any inconvenience caused. If you have any questions or need additional support, don’t hesitate to reach out to our support team.